10.1 Cancellation by the Customer Any cancellation of a Booking by the Customer must be by advance notice in writing and any refund (if any) of Charges by Supplier shall be in accordance with this Condition

10.2 If Supplier increases the Charges in accordance with Condition 8.1, where the Customer is a consumer, it may cancel the Contract by giving written notice to the Supplier within 14 days of the date of the notice sent by Supplier in accordance with Condition 8.1. Where the Customer terminates the Contract in accordance with this Condition 10.2, Supplier shall provide Customer with a refund of any sums paid in relation to the Booking within 14 days of receipt of the termination notice.

10.3 Except as set out in any applicable Venue Specific T&Cs which may set out different Customer cancellation rights, the Customer may cancel its Booking in accordance with the following: (a) 90 days or more before the date of the Event, when Supplier will retain the Deposit and refund any Charges that have been paid (minus any Deposit already paid); (b) less than 90 days but more than 30 days before the date of the Event, when Supplier will retain (if already paid by the Customer) 50% of the Charges and refund any remaining balance of the Charges paid on account. Where the Customer has not yet paid the Supplier 50% of the Charges, Customer is liable to Supplier for a payment of 50% of the Charges (minus any Deposit already paid); (c) 30 days or less but more than 10 days before the date of the Event, when the Supplier will retain (if already paid by the Customer) 80% of the Charges and refund any remaining balance of the Charges paid on account. Where the Customer has not yet paid the Supplier 80% of the Charges, Customer is liable to Supplier for a payment of 80% of the Charges (minus any Deposit already paid); (d) 10 days or less before the date of the Event when Supplier will retain (if already paid by the Customer) 100% of the Charges or where the Customer has not yet paid Supplier 100% of the Charges, Customer is liable to Supplier for a payment of 100% of the Charges; and (e) Customers who have booked a public cruise on Bateaux London including a web-based booking on Bateaux London, a (“Bateaux Public Cruise Booking”), will be able to cancel a Bateaux Public Cruise Booking on the terms set out in the Customer’s Venue Specific T&Cs.

10.4 Any refunds given under Condition 10.3 shall be subject to reasonable deductions for unrecoverable costs and/or charges the Supplier has incurred up to the date of the cancellation by the Customer such as third party costs Supplier has incurred on Customer’s request which cannot be recovered by Supplier or for any Services Supplier has delivered to the Customer up until the effective date of cancellation.

10.5 Subject to Condition 10.4, Supplier shall use reasonable endeavours to refund Customers without undue delay and in any event within 14 days of Supplier’s agreement to refund the Customer.

10.6 Supplier will refund any monies agreed to be due to the Customer, using the same means of payment as the Customer used to pay.

10.7 Where Supplier has engaged a third-party act or supplier on behalf of the Customer (“Supplier’s Third Party Provider”) and the Customer cancels the Booking for any reason, the Customer shall pay all and any charges which Supplier may incur in respect of the cancellation of the Supplier’s Third-Party Provider subject to Supplier using reasonable endeavours to mitigate such charges.

10.8 Except for any separate requirements in the Venue Specific T&Cs, all cancellations must be made in writing to your event designer and to venuesevents.prestige.uk@sodexo.com or to Supplier’s postal address on the Event Sheet.